Refund policy
Returns and Refunds Policy — COMFYLONDON.COM
Last updated: 19 October 2026
Return period
You have fourteen (14) calendar days from receipt of your order to tell us that you wish to return a product, without having to give a reason.
How to request a return
Contact us at contact@comfylondon.com or on +44 7473 959236, quoting your order number and the item(s) concerned. Our customer service team replies within 48 working hours and sends you the return instructions and the address of our supplier: in accordance with Section 16 of our Terms of Service, products must be returned directly to the supplier.
Please include your order number inside the parcel so that we can process your return quickly.
Condition of returned items
You may handle the product to establish its nature, characteristics and functioning, as you would in a shop. You are only liable for any reduction in value resulting from handling beyond what is necessary for this. Proof of purchase is required.
Return costs
Return costs are paid by the customer.
Refunds
We refund the full amount paid for the returned items. The refund is made no later than fourteen (14) days after you have told us of your decision, to your original payment method. We may withhold the refund until we have received the product back or you have supplied evidence of having sent it back. If the refund has not appeared within this time, contact us at contact@comfylondon.com.
Faulty or damaged items
Contact us as soon as possible after receipt, with a photo of the product and its packaging. After checking, we will replace the product or refund it in full. This does not affect your statutory rights under the Consumer Rights Act 2015.
Non-returnable items
The following cannot be returned: hygiene and personal care products that have been unsealed (toothbrushes, razors, hair removal devices, cosmetics, fragrances), underwear and swimwear that have been unsealed, sealed audio recordings or software that have been unsealed, food and food supplements, personalised or made-to-order items, and gift cards.
Exchanges
We accept exchanges (another size, colour or model) within the same fourteen (14) days from receipt of your order. Contact us at contact@comfylondon.com with your order number and the item you would like; we will send you the return instructions. Once the returned item has been received and checked, we dispatch the new item. If the new item costs more, you will be asked to pay the difference; if it costs less, the difference will be refunded. The cost of sending back the item to be exchanged is paid by the customer; delivery of the new item is free.
Right to cancel
For full details of your statutory right to cancel, see our Right to Cancel page.
Delivery
For delivery times and terms, please see our Delivery Policy.
Contact
contact@comfylondon.com
+44 7473 959236
VH Group HK Limited — Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong